Unlock the tools and OnDemand webinar to transform every experience across the entire customer journey


Superior customer experience is the main competitive differentiator today. Because consumers have more voice, more choice and more than 50% show little or no hesitation in ending relationships with companies if CX falls short.

Meanwhile, managing all the digital channels that play a role in CX doesn’t make it any easier to provide great service. So, what are the customer expectations you need to fulfill and what are the best ways to do it?

Join our industry experts for tips on how to get digital CX right.

What you can expect

  • Expand the customer journey to include activities that occur before a consumer’s first interaction with your contact center.
  • Provide a seamless experience across channels: self-service and agent-assisted; inbound and outbound; digital and voice.
  • Personalize every touchpoint through the use of customer data and interaction history.
  • Track the customer journey to gain valuable insights that help you get digital CX right.

Presenters:
Jeannie Walters
CEO
Experience Investigators

For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers™. She is the CEO and Founder of Experience Investigators, a global customer experience consulting firm helping companies improve loyalty and retention, employee engagement, and overall customer experience. Hundreds of companies have trusted Jeannie to consult, train, and speak, from SMBs to Fortune 500s. She is a TEDx speaker, Linkedln Learning instructor, and has written for Forbes, CustomerThink and The Future of Customer Engagement and Commerce.
Annette Miesbach
Senior Product Marketing Manager, CXone
NICE

Annette joined the Product Marketing team at NICE CXone more than five years ago and is currently responsible for product marketing activities for a number of CXone products. Her areas of responsibility include Omnichannel Routing, MAX – My Agent eXperience, Supervisor and Administration User Interfaces, and all inbound and outbound, voice and digital Interaction Channels. Before joining NICE, she held various roles in product marketing and management for a premise-based contact center solution.