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NICE inContact first-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

NICE inContact has been recognised as a Visionary in the new Gartner Magic Quadrant for Contact Center as a Service, Western Europe, with the furthest overall placement for Completeness of Vision in 2019.

Download a copy of the Gartner Magic Quadrant report to learn more about:

  • Gartner’s independent evaluation of the contact centre as a service market
  • Why NICE inContact was named a Visionary in Western Europe
  • Vendor strengths and cautions to aid in your buying process

We believe this recognition confirms our focus on delivering the world’s most complete cloud contact centre platform, CXone—built to help contact centres provide exceptional customer experiences with efficiency and personalisation.

Building on this recognition, in 2020 NICE inContact will double investment in Western European operations to further accelerate growth and support our expanding customer base.

NICE inContact has also been evaluated as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America, positioned the highest and furthest overall for its ability to execute and completeness of vision. This is the fifth consecutive year NICE inContact has been named a Leader in the Magic Quadrant for Contact Center as a Service, North America.

Further evaluated on key capabilities and multiple contact center use cases for product and service robustness, NICE inContact (CXone) received highest scores in 4 out of 5 use cases in 2019 Gartner Critical Capabilities for Contact Center as a Service.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact


Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 16 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019
As NICE inContact in Magic Quadrant for Contact Center as a Service, North America (2019 – 2017)
As inContact in Magic Quadrant: Contact Center as a Service, North America (2016 -2015)

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. NICE inContact was recognized by the name – inContact in 2015-2016.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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