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Program FAQ

Q:    What is an Ambassador?
A:    Ambassadors are non-marketing employees who help in the promotion of NICE inContact via various marketing activities (such as trade shows, regional events, publishing articles...).

Q:    Why apply to be an Ambassador?
A:    You’re the kind of non-marketing employee who doesn’t mind going above and beyond your day job. You care about sharing your knowledge and experiences with others. You’re motivated just by “doing” -  the rewards and recognition are “extras” (but that’s ok if you’re motivated by those things, too!).

Q:    What is the profile of an Ambassador?
A:    Ambassadors are employees who are:  

• Passionate about NICE inContact's benefits and business outcomes
• Thought leader in contact center industry
• Deep knowledge around NICE inContact product and solutions
• Shares industry experiences, opinions and recommendations
• Willingly collaborates with others
• Minimum three years working in a contact center role*
• Minimum six months working at NICE inContact*
• Non-marketing employees who are motivated to go beyond their day job

Q:    I’m new at NICE inContact. Can I apply to participate as an Ambassador? 
A:    A six-month tenure with NICE inContact is recommended. Depending on your previous experience, there are exceptions to the rule. Don’t hesitate to apply if you think you are qualified. Otherwise, take time to learn about the contact center industry as well as the NICE inContact solutions and make a note on your calendar to apply following your 6-month anniversary!

Q:    Do I need to inform my manager before applying? 
A:    Managers need to be informed early-on in the process. You’ll save yourself (and others) a bit of time by taking care of this before applying, but it is by no means an obligation.
 
Q:    If I want to nominate a colleague, do I need to notify them that they’re being nominated to be an Ambassador? 
A:    Officially, you aren’t required to tell your colleague that you’re nominating him/her. That said, if you choose to nominate without telling, please ensure that the person meets the “Profile of a NICE inContact Ambassador”.

Q:    I’m quite shy and am not certain I want to speak in public. Does that mean I’m automatically disqualified from participating? 
A:    Absolutely not! How about putting your writing skills to work and penning a blog article or industry article? 

Q:    I’ve been participating on panels, speaking at events and writing blog articles already. Do I get points for my past activities? 
A:    Sorry, past participation is appreciated but we are not able to retroactively apply points to those activities.

Q:    I’m a Marketing department team member interested in becoming an Ambassador (despite not being eligible for rewards). Do I apply using the same form as everyone else?  
A:    Yes, please fill out the form so we’ll have your information on record. If you don’t, we’ll call you when we need you anyway (wink, wink)!

Q:    What is the turn-around time once I apply (or nominate) to find out if I am accepted as an Ambassador? 
A:    The Ambassador Recognition Program Committee reviews applications each week and so you should hear back with next steps pretty quickly.

Q:    Who do I contact in case of questions before or during this process? 
A:    If you cannot find the answer to your question in the video, in the Program Overview or on Mojo, please reach out to [email protected].

Q:    Where do I go to apply for the Ambassador Recognition Program? 
A:    Submit an Application