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Program Overview




What is the Ambassador Recognition Program?

Ambassadors are non-marketing employees who help in the promotion of NICE inContact through various marketing activities (such as trade shows, regional events, publishing articles...). 

Why is the Ambassador Recognition Program Needed?

    • Build NICE inContact's overall awareness as thought leaders in the market
    • Reward & Recognize non-marketing employees involved in promoting NICE inContact
    • Create avenues for Ambassadors to build their own brand
    • Bolster Marketing's speaking and contributor resources via a formalized process

Profile of a NICE inContact Ambassador


  1. Passionate about NICE inContact's benefits and business outcomes
  2. Thought leader in contact center industry
  3. Deep knowledge around NICE inContact product and solutions
  4. Shares industry experiences, opinions and recommendations
  5. Willingly collaborates with others
  6. Minimum three years working in a contact center role*
  7. Minimum six months working at NICE inContact*
  8. Non-marketing employees who are motivated to go beyond their day job

*stipulation waived on a case-by-case basis

What types of activities can an Ambassador do?

  • Speak at industry events
  • Participate in marketing panel discussions
  • Present on webinars
  • Write blog posts
  • Write industry publication articles
  • Conduct prospect-facing marketing workshops

Ambassador Activities Descriptions
Blogging Guidelines 
Guidelines for Article Writers


Rewards & Recognition

By participating in various marketing activities, Ambassadors earn points that translate into cash rewards and recognition. The more you participate, the greater your chances of winning! Reward Points are paid out at end of each quarter. They are not awarded retroactively. Additionally, if the employee leaves the company before end of quarter, accumulated points are forfeited.

Rewards & Recognition details


How to become an Ambassador

  1. Confirm you meet the criteria
  2. Fill out an application
  3. Marketing notifies you of application acceptance
  4. Participate! (points = rewards + recognition)


FAQ


Apply or Nominate Today


Contact


Note: all Ambassador Recognition Program resources can also be accessed on Mojo

Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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