NICE CXone | 2021 Gartner Magic Quadrant for Contact Center as a Service

Here’s your complimentary copy of the 2021 Gartner Magic Quadrant™ for Contact Center as a Service report.

We believe the Gartner Magic Quadrant has become the recognized CX-industry measuring stick for contact center solutions. Check out this year’s report to learn more about NICE CXone, named a Leader in the 2021 Gartner Magic Quadrant for CCaaS report for the seventh consecutive year and positioned furthest for completeness of vision.

Discover how we continue to be recognized as a Leader—year after year. And just imagine what you could do with NICE CXone in your corner. Build relationships that last with CX that’s second to none—with NICE CXone, we believe the most complete, all-in-one cloud contact center platform on the market.

In our opinion, this recognition by the Gartner Report supports this.

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Gartner, Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, August 10, 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE. GARTNER and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved

A Few Proud Customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.